About The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The all-inclusive option is what turns The Reef 28 Hotel & Spa from a stylish suite hotel into a true settle-in-and-switch-off vacation. Choose an all-inclusive rate and your meals and selected beverages are covered, along with other extras your specialist can confirm for the rate you pick. Without it, breakfast is available for a surcharge, so booking all-inclusive removes that daily decision. Food comes from the on-site restaurant and a snack bar/deli for lighter moments, and the kitchen offers vegetarian breakfast options plus vegan and vegetarian menu choices. A water dispenser on the property helps you stay topped up between meals.

Days here are shaped by the pool, which is open from 8:00 AM to 10:00 PM. Sun loungers, umbrellas and beach towels are provided, so a morning swim, a lazy afternoon and a late-evening dip all fit comfortably. When you want a change of scene, the rooftop terrace and the hotel's other terrace are the places to unwind. The spa is the real centerpiece: a full-service spa with massages, body treatments and facials, plus a sauna and a steam room. Massages and treatments must be reserved ahead by contacting the hotel before you arrive, using the details on your booking confirmation, so book those early in your planning. More active guests can use the fitness facilities, and the billiards or pool table makes an easy after-dinner game.

Every accommodation is a suite, and the hotel is strictly for guests 18 and older. That quiet is a big part of the appeal for couples and friends, backed by a 4-star rating and a guest score of 8.6 from 237 reviews. The Luxurious Master Suite and both Grand Master Suites add a private spa tub, a dining area and two bathrooms, ideal for a milestone trip. Free WiFi is included throughout, and champagne service comes with several suite categories.

The hotel also handles the details around your stay. The front desk is open around the clock, staff speak multiple languages, and the concierge and tours/ticket assistance can help you plan time beyond the property. Wedding services and proposal and romance packages suit special occasions, and free self parking and free valet parking are both available. Accessibility has real depth too, with a wheelchair-accessible pool, spa, fitness center and on-site restaurant, plus a pool hoist.

Who it’s best for

Rooms & suites

Every room at The Reef 28 Hotel & Spa is a suite, so even the entry category has a separate sitting area. The Deluxe Junior Suite measures 474 square feet and comes as Partial Ocean View, City View or Work & Play, which adds a desk and a laptop-friendly workspace for anyone who needs to check in on email. Most Deluxe Junior Suites welcome up to four guests, and a wheelchair-accessible version is also offered. The Elite Junior Suite also sleeps up to four and adds a private furnished balcony alongside its separate sitting area.

If you want to stretch out, the Luxurious Master Suite offers 1,076 square feet for up to four guests, with a dining area, a sitting area, two bathrooms and a private spa tub. The Luxurious Grand Master Suite grows to 1,475 square feet and includes a living room and dining area, and it comes in a version for two guests and a Partial Ocean View version for up to four. Across the hotel, suites include free WiFi, air conditioning, a ceiling fan, a microwave, a coffee/tea maker, a safe, bathrobes and a rainfall showerhead, and several categories include champagne service.

Dining

Dining at The Reef 28 centers on its optional all-inclusive rates, which cover meals and selected beverages so you can enjoy the hotel without keeping track of every bill. The on-site restaurant is wheelchair accessible, and a snack bar/deli covers lighter bites between the pool and the spa. Vegetarian breakfast options are available, and vegan and vegetarian menu options are offered. If you book without all-inclusive, breakfast is available for a surcharge. In your suite, the microwave and coffee/tea maker make early mornings easy, and a water dispenser is on the property. Ask our vacation specialists to confirm exactly what your chosen rate includes.

Location

The Reef 28 Hotel & Spa is at 1 Avenida Norte and Calle 28 Norte, in the Gonzalo Guerrero area of Playa del Carmen, Quintana Roo, Mexico (postal code 77720). It makes a comfortable base for a stay in one of the Riviera Maya's best-known destinations. When you want to explore beyond the grounds, the concierge and tours/ticket assistance can help shape your plans. Arriving by car is simple, with free self parking and free valet parking on offer, and secured bicycle storage is available. The front desk is staffed 24 hours and luggage storage is available for travel days. Many guests simply stay put, since the pool, spa, sauna, steam room and rooftop terrace are all on the property.

Amenities

• Optional All-inclusive Rates
• Full-service Spa
• Sauna
• Steam Room
• Pool with Sun Loungers and Umbrellas
• Beach Towels
• Rooftop Terrace
• Fitness Facilities
• Billiards or Pool Table
• Snack Bar/deli
• On-site Restaurant
• Vegan and Vegetarian Menu Options
• Free Wi-Fi
• Free Self and Valet Parking
• 24-Hour Front Desk
• Concierge Service

Frequently asked questions

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